Friday, 8 January 2016

Millennials view diversity differently

As a Diversity and Inclusion proponent, I am very clear in my mind what this means to me. And to add to it, that happens to be my professional endeavour as well. However, I often meet people who struggle to understand what exactly I do. When I go on to explain what I do, I get varied responses, depending on the age group I am talking to.

For ease of understanding, let’s first look at the age groups I usually interact with:

Baby Boomers

Born between 1946 and 1964, Baby Boomers are predominately in their 40s and 50s. They are well-established in their careers and hold positions of power and authority. The majority of this demographic is preparing to retire.

Generation X

Members of Generation X are defined as being born between 1965 and the late 1970s. Bounded by two large generational groups, Generation X is one of the smallest. The oldest members of this generation have entered into management roles in the workforce and more will do so in the coming years, as increasing numbers of Baby Boomers retire.

Generation Y

Generation Y, also known as Millennials, were born between the late 1970s and the late 1990s. This is the newest group to enter the workforce, with many of its members holding entry-level positions.

For Baby Boomers or Generation Xers, diversity is a representation of equity, fairness and protection to all, regardless of gender, race, religion, ethnicity and sexual orientation. Inclusion for them is the business environment that integrates individuals of all these demographics into one workplace. They look at it as a moral and legal imperative for their employers.

While I understand this point of view, as a millennial, I feel and know that I am wired differently. The above explanations of diversity and inclusion still hold true, however, in today’s world, I feel they are a little inadequate. I view diversity as the blending of different backgrounds, experiences and perspectives within a team or an organisation as a whole. Inclusion for me is an opportunity to work in a collaborative environment that values my participation and respects my ideas and perspectives.    

Why a post on this topic one might wonder. Over the past few months I have been grappling with this thought, wondering whether there was something erroneous in my thinking. Given that most organisations view diversity through the lens of gender, race, disability, sexual orientation etc., I was often left pondering over whether my understanding of the topic was wrong – a classic example being, I have never had any significant awkwardness in being a lady in a man’s world, therefore discussions around gender diversity don’t always resonate with me with the intensity they do with those from older generations.

However, then came a breather in the form of a study by Deloitte and the Billie Jean King Leadership Initiative in early 2015. The study, "The Radical Transformation of Diversity and Inclusion: The Millennial Influence", looked at how different generations view diversity and inclusion at work. It surveyed 3726 individuals from a wide variety of backgrounds, asking them 62 questions about diversity and inclusion. The results of the survey show a wide gap between the Baby Boomer and Generation X respondents and those from millennials.

According to the study, “Millennials are unique in viewing cognitive diversity as essential for an inclusive culture that supports engagement, empowerment and authenticity and they are rejecting current programmes and frameworks organisations are using today to foster inclusiveness. Instead, millennials value inclusion as a critical tool that enables business competitiveness and growth, and as millennials flood leadership ranks, their perspectives will demand a shift in traditional diversity and inclusion models”. The study further states, millennials who will comprise as much as 75% of the workforce by 2025, believe inclusion is “the support for a collaborative environment that values open participation from individuals with different ideas and perspectives and the unique factors that contribute to their personalities and behaviours, which is in stark contrast to prior generations who traditionally consider it from the perspectives of representation and assimilation”.

This study has highlighted some interesting facts:

  • 83% of millennials say they are actively engaged when they believe their organization fosters an inclusive culture, while only 60% of millennials say they are actively engaged when their organization does not.
  • When defining diversity, millennials are 35 percent more likely to focus on unique experiences, whereas 21 percent of non-millennials are more likely to focus on representation.
  • When asked about the business impact of diversity, millennials are 71 percent more likely to focus on teamwork compared with 28 percent of non-millennials who are focused on fairness of opportunity.
  • Millennials are 33 percent more likely to disagree with the statement that their "work has an impact on the organization."
  • 74% percent of millennials believe that when a corporate culture appreciates diversity of thought, ideas and perspectives, their organization fosters innovation. Without that inclusive climate, only 10% thought so.

In today’s corporate scene when many organisations are talking about innovation, the above point becomes very important. A diversity of thought, ideas and perspectives leads to higher levels of engagement, thus fostering a culture of innovation. It won’t be wrong to say collaboration and a culture that fosters teamwork drive innovation.

At my workplace I have the opportunity to interact with new joiners during their training. More than 50% of these are millennials – either fresh graduates or in early stages of their careers. Through these interactions I try to understand their thoughts on this topic. Most of the times, people  come up with words like ‘differences’, ‘gender diversity’, ‘different cultures’ etc. My theory behind this is that people often come up with something just to get over with it or reiterate some of the ready made thoughts they may have picked-up through their earlier interactions with relevant folks, however, there are sometimes a few participants who come up with something like ‘experiences’, ‘backgrounds’, ‘engagement’ etc. This is what gives me an indication that my thinking isn’t entirely off beam and there are others like me who are looking to work in an environment that gives emphasis to collaboration, opinion sharing a la freedom of expression, respecting identities and engagement.

Teamwork, collaboration and innovation are important elements of success – both individually and organisationally. As the study points out, “Millennials believe that programs aimed at diversity and inclusion should focus on improved business opportunities and outcomes as a result of the acceptance of this diversity – individuality, collaboration, teamwork and innovation. Millennials see inclusion as vital to business success and believe a variety (and diversity) of viewpoints are critical to engagement, empowerment, business growth and competitiveness”.  

In conclusion I would say I am able to work to my highest potential in a diverse culture that is defined by thoughts, ideas and perspectives – an ideal environment for me to flourish and I know I’m fairly representing the millennials here!

Source:
  • The Radical Transformation of Diversity and Inclusion: The Millennial Influence – Deloitte University, The Leadership Center for Inclusion and Billie Jean King Leadership Initiative 

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